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1. Complete the SEKO Returns On-boarding form

2. This will trigger your Returns accounts to be set up

3. Complete the SEKO Credit Application

4. Complete the Shippers Non-Dangerous Goods declaration

5. Review and sign the SEKO Agreement

6. Please find our Customer Service SOP here

7. You will receive via email your logins to OmniReturns and/or OmniRPS, user guides for both systems can be found in our Retailer Support Centre (which you’re currently using!). Please use the menu on the left of the screen to navigate.

8. Please create accounts for each team member who will need to access to either system, instructions can be found here

9. Supply the Returns Label email template for each country you are offering returns from

10. Create emails to notify customers when their return is updated. These can be sent at each of the Return Tracking-Status'.

11. We strongly recommend you create multiple test returns via your SEKO Returns portal to ensure you are familiar with the returns process and the portal is configured as expected. Common areas to check are:

    1. Return Reasons

    2. Countries set up for returns

    3. Cost of the return labels, by country

    4. Faulty return flow is set up (if applicable)

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1. Once you’re happy with your SEKO Returns portal, you can update your website to point customers to the Returns portal to start creating returns.

2. Easy As!
   

If you have any questions, please reach out to your Account Manager or to SEKO’s Customer Service