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Support ticket questionnaire:
Questionnaire (to be included in your support request) | Response |
Brief description of the issue including timestamp (and time zone) of the issue: |
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Is it happening to all orders (Y/N): |
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If not all orders, how often does it happen/how many parcels is it happening to (i.e., intermittent a couple of times per month, all orders from AU to NZ, all orders today, etc): |
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Consignment details (consignment number, sender details, recipient details - even if the shipment creation wasn't completed): |
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Full API request, Response and API key (attach or copy/paste): |
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Error message: |
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If you have a list of impacted consignments, please attach (respond 'yes' if attached): |
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Platform which returned the error message (direct from OmniParcel; /OmniReturns/ through integration partner, etc): |
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OmniParcel account number/account name (this is for OmniParcel related issues only): |
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Best contact number if we need to organise a call with you regarding your request: |
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Other relevant information: |
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