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On-boarding Process

1. Review and sign the SEKO Agreement ✍

2. Complete the SEKO Credit Application

3. You will be provided with a link to our SEKO Returns On-boarding form which gives us details required for the SEKO account set up
   Don’t stress if you can’t answer all questions. Feel free to reach out to your Account Manager if needed.

4. Complete the SEKO Credit Application

5. Review and sign the SEKO Agreement ✍

6. Set up of your OmniReturns and/or OmniRPS accounts then begins on our end.

7. Australia Returns - If you will be using your Australia Post account to create labels, please see forms here which need to be completed 🇦🇺

8. Shopify Integration - If you are using Shopify, please complete the Shopify Integration Document

9. Please find our Customer Service SOP here (under Essentials)

10. You will receive an email to create a password for OmniReturns and/or OmniRPS, user guides for both systems can be found in our Retailer Support Centre (which you’re currently using!). Please use the menu on the left of the screen to navigate

11. Please create accounts for each team member who will need to access to either system, instructions can be found here

12. Supply the Returns Label email template for each country you are offering returns from

13. (Optional) Create emails to notify customers when their return is updated. These can be sent at each of the Return Tracking-Status'

14. We strongly recommend you create multiple test returns via your SEKO Returns portal to ensure you are familiar with the returns process and the portal is configured as expected. Common areas to check are:

    1. Return Reasons

    2. Countries set up for returns

    3. Cost of the return labels, by country

    4. Faulty return flow is set up (if applicable)

15. A ‘Go live’ date is agreed with you and then we commence shipping

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