Page Comparison

Cases can be created three ways

Case Status:

Created
Draft
this invoice has not been sent to the receiver and is sitting in the system waiting to be sent out.
Pending
The payment request has been sent, receiver has not yet submitted payment.
Failure
Payment was declined; contact the receiver to advise them of this.
Paid
Invoice has been paid. An automatic email will be sent to Seko CS team via Zendesk, to the broker in NZ and to the end customer as soon as the receiver pays (additional email can be added to the distribution list upon request with IT on support@omniparcel.com).
Rejected
Customer has Rejects the case and does not wish to pay the fees. The order will be Returned to Sender.
Aged
This Case has exceed the Aged Timeframe as set in the Retailer Settings
Deleted
This payment request has been deleted by a user.

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