Hi, welcome to the SEKO OmniParcel FAQ.
On this page:
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General questions
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You can find your account number at the bottom right corner of your OmniParcel page after successful login.
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Please go to your profile settings to change the timezone. You can on your login name on top right corner.
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OmniParcel API
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In API integration with OmniParcel please make sure you have used proper tag to ask for tracking events on given email ID, also please make sure you have used that tag outside of individual consignment Item array? If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.
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Please refer to this section 8.0 TRACKING WEBHOOK / 9.0 Tracking Webhook / CSV / 10.0 API - read through |
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Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails
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You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key. First login with your OmniParcel account details, then follow below instructions. Click on Manage Users from Administration menu.
Click on the User you need API for.
You will find your API Key at the bottom of this setting page.
But, make sure you would need your different API key for your staging (test) account. If you do need to require staging environment, then please contact your account manager. |
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OmniParcel Tracking
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http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel |
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Yes, you can integrate your live chat application widget code in track and trace email setting. To add your live chat code, user need to go to track and trace Email settings, Menu> Administrator > Track & Trace Emails
Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page.
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OmniParcel Consignment Creation
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No, you cannot delete the consignment once it’s been manifested. |
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OmniParcel Printing
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The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here. https://helpdesk.omniparcel.com/knowledge-base/install-print-agent/ |
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All our labels are well tested on Zebra GK420D Direct Thermal Printer with default settings. |
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RTS
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When we do a change of address how will we know it has happened? Do we get confirmation? TBC If we need to change address prior to pickup and manage to change the label do we need go through this block process as well to update the address? TBC When we have requested a RTS how can we track it coming back? TBC When cancelling an order that has not been collected are we correct in using the “Delete Consignment” button? TBC |
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