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This functionality will be mainly useful for the customer service operator for the occasion when they choose to create a label on behalf of the customer and send that label directly to the customer.

1. In OmniReturns, go to Manual Return

2. If required, select the Retailer

3. Enter the customer’s order number and original email address

4. The original items will populate.
   If the customers details do not match the original information a manual return will need to be created by filling in all the fields displayed below.

5. Complete the fields as required

6. Click Submit

7. This will display the available carrier options

8. Click Create Return on the service you wish to use

9. The return label will be automatically emailed to the customer on the email address provided

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Note: Once a returns label has been created it must be scanned by the carrier within 60 days. If 60 days have expired, the label will no longer be valid.