Content Comparison

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1. In OmniReturns, go to Manual Return

2. If required, select the Retailer

3. Enter the customer’s order number and original email address

4. The original items will populateIf order data is supplied via an integration, products from the order will show and can be selected for the return.
   If the customers details do not match the original information or there is order integration, a manual return will need to be created by filling in all the fields displayed below.

5. Complete the fields as required

6. Click SubmitContinue

7. This will display the available carrier options

8. Click Create Return on the service you wish to use

9. The return label will be automatically emailed to the customer on the email address provided.
   The return label can also be downloaded from the Returns Report (Accessed via Reporting > Reporting)

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Note: Once a returns label has been created it must be scanned by the carrier within 60 days. If 60 days have expiredpast, the label will no longer be valid.