For more information on KPIs review the Empower Branch Management Manual
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KPI
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Target
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Comments
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Incomplete Files (Delinquent Billing)
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<5%
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Not in CMP Status past revenue recognition date or in CMP status with open WIPs
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Timely Estimated Revenue & Cost Entry
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>97%
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Job Open Date plus 2 business days
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Average Days to Bill
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3 Days
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Average days from first AR to ETD/ETA
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Average Days to Post Cost
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2 Days
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Vendor invoice date to cost post date
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Billing Accuracy
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<2%
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Number of credit notes issued vs total number of jobs
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Open AR – Average Days to Collect
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<10%
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Aged balance over 60 days is <10% of Total. Aged outstanding balance by overdue period
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Duty Billing within 7 days of release
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<95%
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Duty bill date vs release date
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Open WIPs & Accruals
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<60 days
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