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titleCan I API OmniParcel to get tracking events?

Please refer to this section 8.0 Tracking Webhook / CSV / API - read through

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titleI am not getting tracking email even if I request in API

Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails

 

Api-1.6

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titleWhat is the print agent?

The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here. https: //helpdesk.omniparcel.com/knowledge-base/install-print-agent/ 6.7 Install Print Agent

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titleHow many types of different size label can OmniParcel generate?

OmniParcel can generate 4” X 6”, 4” X 7” and A4.

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titleHow can I install my print agent?

To know more about Print Agent click here. https: //helpdesk.omniparcel.com/knowledge-base/install-print-agent/ 6.7 Install Print Agent

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titleWhich login should I use to login in Omni Print Agent?

You must use your own OmniParcel account to login in Omni Print Agent.

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titleDo I need Microsoft framework to install Print Agent?

To know more about Microsoft framework requirement please click here. https: //helpdesk.omniparcel.com/knowledge-base/install-print-agent/ 6.7 Install Print Agent

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titleI can’t print the labels?

There are few things which you need to check first;

  • Make sure, your print agent is running in your windows system tray,

  • Make sure your printer is turned On,

  • Make sure your printer has enough papers inside,

  • Make sure you are using compliant printer.

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titleI can’t do anything in Print Agent, its seems like frozen and cant even click anywhere in OmniPrint Agent.

This issue might happen due to stuck print jobs.

  • Please go to your OmniParcel Menu > Print & Queue

  • Delete (Kill) all stuck jobs

  • Delete your print agent setup

  • Close the print agent from your computer

  • Start it again

  • Configure the print agent again from scratch. Check this page for print agent configuration. https: //helpdesk.omniparcel.com/knowledge-base/install-print-agent/ 6.7 Install Print Agent

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titleI can’t scan the barcode after printing.

This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints.

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