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On-boarding Process

Actions which need to be completed by you (the retailer) are bolded below

1. On-Boarding Form
   You will be provided with a link to our SEKO Returns On-boarding form which gives us details required for the SEKO account set up
   Don’t stress if you can’t answer all questions. Feel free to reach out to your Account Manager if needed

2. Complete the required contracts ✍

   1. SEKO Credit Application

   2. Review and sign the SEKO Agreement

3. Seko will set up your OmniReturns and/or OmniRPS accounts

4. Australia Returns 🇦🇺
   If you will be using your Australia Post account to create labels, please see forms here which need to be completed

5. Integration

   1. Shopify: If you are using Shopify, please complete the Shopify Integration Document

   2. Other integration options are listed at Integrating with SEKO eCommerce

6. System Access
   You will receive an email notifying your OmniReturns and/or OmniRPS accounts have been created.

   1. Please create accounts for each team member who will need to access to either system, instructions can be found here
      User guides for both systems can be found in our Retailer Support Centre (which you’re currently using!).

7. Returns Label email
   It is recommended to customise the return label email for each country to ensure your customers are receiving a branded experience. Go to Return Label Email and follow the instructions to set up.

8. (Optional) Customer Notifications 📲
   Create emails to notify customers when their return is updated. These can be sent at each of the Return Tracking-Status'

9. Test
   We strongly recommend you create multiple test returns via your SEKO Returns portal to ensure you are familiar with the returns process and the portal is configured as expected. Common areas to check are:

   1. Return Reasons

   2. Countries set up for returns

   3. Cost of the return labels, by country

   4. Faulty return flow is set up (if applicable)

...

1. On the agreed date, we will commence shipping

2. Once you’re happy with your SEKO Returns portal, you will need to update your website to point customers to the Returns portal to start creating returns

3. Easy As!
   

Please find our Customer Service SOP here (under Essentials)

If you have any questions, please reach out to your Account Manager or to SEKO’s Customer Service