SEKO Ecommerce now has an entire suite of supporting products from FAQ’s and troubleshooting steps to helpful guides and customer service portals. Please refer to the following customer section for more information on the available tools to support your customers.
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Customer Support Homepage
The Welcome To SEKO Homepage is SEKO Ecommerce’s primary resource for client support.
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From here your customers can navigate our entire suite of customer support tools such as the;
c. How to use the Omni Customer Service Portal
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1. Customer Service Center
The service center has multiple tools to help answer any of your clients questions such as FAQ pages, troubleshooting quides and access to our Zendesk customer service ticketing portal.
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FAQ Section
The FAQ section of the Customer Support Center has dozens of step-by-step guides to answer any questions related to SEKO Ecommerce and the Omni systems platforms.
From here customers can learn about subjects such as;
a. Tracking Packages https://omnianza.zendesk.com/hc/en-au
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SEKO Ecommerce Customers can now access the Client Support Center
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/articles/4408013424271-How-do-I-track-a-parcel-
b. Receiving Tracking Numbers https://omnianza.zendesk.com/hc/en-au/articles/6030844628879-How-do-I-receive-my-tracking-number-
c. Returns Tracking https://omnianza.zendesk.com/hc/en-au/articles/6031402588431-How-do-I-track-a-return-
d. Duty & Tax Questions https://omnianza.zendesk.com/hc/en-au/sections/6931224147983-Duties-Taxes
Zendesk Ticketing Portal
https://omnianza.zendesk.com/hc/en-au/requests/new
Clients can access our ticketing portal directly using the link above or by navigating to the “contact us” tab on the bottom right corner of the Customer Service Center.
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For more information on submitting tickets and requesting support clients can use this link How to use the Omni Customer Service Portal from the Welcome To SEKO Homepage for a step-by-step guide.
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Examples of CS Eligible Tickets:
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