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Please go to your profile settings to change the timezone. You can on your login name on top right corner.

In API integration with OmniParcel please make sure you have used proper tag to ask for tracking events on given email ID, also please make sure you have used that tag outside of individual consignment Item array?

If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.

Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails

You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key.

First login with your OmniParcel account details, then follow below instructions.

Click on Manage Users from Administration menu.

Click on the User you need API for.

You will find your API Key at the bottom of this setting page.

But, make sure you would need your different API key for your staging (test) account. If you do need to require staging environment, then please contact your account manager.

http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel

Yes, you can integrate your live chat application widget code in track and trace email setting.

To add your live chat code, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page.

No, you cannot delete the consignment once it’s been manifested.

OmniParcel can generate 4” X 6”, 4” X 7” and A4.

You must use your own OmniParcel account to login in Omni Print Agent.

There are few things which you need to check first;

• Make sure, your print agent is running in your windows system tray,

• Make sure your printer is turned On,

• Make sure your printer has enough papers inside,

• Make sure you are using compliant printer.

This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints.

All our labels are tested on Zebra GK420D Direct Thermal Printer with default settings.