The following page provides an in-depth overview of the SEKO Ecommerce sales cycle designed to support our global sales organization and maximize our efficiency when onboarding clients. Each of the key steps throughout the onboarding cycle is further outlined below with links to all of required core documents. The SEKO Ecommerce confluence homepage is to act as the “internal homepage” for sales and all SEKO employees to quickly access the information you are looking for.
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Phase 1: Pre-Sales
This is the first phase of the sales cycle where important customer information is obtained and the opportunity details are defined and thoroughly documented in Salesforce.
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Certain products or services may be unavailable to customers in your region. For questions on product availability please reach out to your local SEKO Ecommerce team or email Sean Woods at sean.woods@sekologistics.com |
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Phase 2: Onboarding Phase
Only once the contract is signed does the “Onboarding” cycle officially begin. Please allow 2 Weeks for the onboarding teams to complete your request. Please refer to Page 6 of the “Sales Process Bible” for more information on the Onboarding Cycle.
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The “Onboarding” cycle begins ONLY once all documents above are completed including and most notably being Item #7: Signed Contract. Any deviation from this process will result in onboarding delays. |
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Phase 3: Go-Live
Once the account is correctly configured in Step B. the customer moves into the “Go-Live” phase of the sales cycle.
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Customer Center | Links | |
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| 1 | Welcome to SEKO | |
| 2 | SEKO Customer Service Portal | |
| 3 | SEKO Omni IT Help Desk | https://seko.atlassian.net/servicedesk/customer/portal/31/group/95 |
| 4 | Omni API Parameters | |
| 5 | Retailer Support Center |
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Phase 4: HyperCare Phase
The HyperCare phase begins the day the first package is shipped which is the end of the “Go-Live” phase. During this phase, a customer has begun shipping and the critical monitoring window of the onboarding period begins.
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