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Orders that have been pushed to Seko360, where no dispatch has been created yet, can be deleted through the iHub using the “Load Sales Order Cancel” and “Load Sales Order Cancellations” services. These orders can also be cancelled using the order cancellation process in the front end.
If there are lines on an order that have not been fulfilled (known as back order lines), these can be cancelled as well. However, it’s important to note that you cannot specify which lines to cancel. Instead, an order cancellation request will mark the sales order as partially cancelled and any back order lines will no longer be processed.
In the case of a back order existing for a dispatch, the client needs to call the iHub “Load Dispatch Cancellation” service and provide the “Dispatch ID” and Reason Code. To obtain the “dispatch Id”, the client should call the “Retrieve Sales Order Status” service and provide the Sales Order Number. This process ensures that even partially fulfilled orders can be managed effectively.
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Reports - Backordering
Business Intelligence → DC Reports → Outbound Reports → Backordering
https://seko.atlassian.net/wiki/spaces/SMAN/pages/2842955470/WMS+-+Outbound+Reports#Backordering
Sales Channels -> Back Orders -> Back Order List
Shows back orders in queue (what lines have been fulfilled, what lines have not been fulfilled, current available qty etc)
Sales Channels -> Back Orders -> Back Order Schedule
Shows all scheduled times of the Order Processer per DC so clients can see when the next run will take place as well as future runs for the day