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Details of the exchange feature can be found at Exchanges

Prerequisites

• Retailer set up in OmniReturns

• Customer chose return action: Yes
  Retailer must be willing to offer refund and credit note to enable exchanges. Exchange is an option in the Return Option field drop down on the customer portal.

• Retailer must be on Shopify Plus

Shopify Plus retailers

1. In OmniReturns, go to the retailer general info, scroll down to Exchange, select Yes, click Save

2. For existing retailer – Retailer must update API permission to ‘read and write’ for order and products in Shopify.
   For new retailers – the permission levels should be created with to ‘read and write’ for order and products per set up document supplied

3. Request production order information (order number and email) from retailer to test exchange feature is working

4. Go to retailer’s customer portal

5. Enter the order information

6. Select return reason on a product

7. Select exchange from return option drop down

8. Confirm product variants are displayed

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