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Frequently Asked Questions
General Inquiries/Admin
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| title | Can SEKO360 accept non-English characters (e.g. Chinese, Japanese, Greek letters) when transferring ASN/SO from a from a Client system to SEKO360? |
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No. Seko 360 DO NOT accept non-english characters (e.g. Chinese, Japanese, Greek letters) on Sales Orders Contact Details,
You need to edit the file and remove those characters before uploading to iHub to avoid error.
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Two ways To Add New Supplier:
<insert Screenshot here> |
Product/SKU
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Only Product/SKUs without historical transaction can be deleted. This needs to be escalated to Customer Support for assistance. Click this form: Request support For manually added Product in Seko 360 Client Interface, you can delete if status is “In-Development” Client login→Design→Product List→In Development Tab - delete button 
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Go here to Edit Product Properties: Client login→Design→Product List→View Product→Properties <insert Screenshot here> However, “Lot controlled” and “Date controlled” Properties can only be toggled if there is NO historical transactions yet such as Sales order, Load receipt/deliveries etc. Otherwise, these will be disabled and needs to be escalated to Customer Support for assistance. Click this form: Request support |
Sales Order
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Sales order can be canceled as long as the status is not yet for Dispatch
Click this guide: Cancel a Sales Order
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Client Log-In> Sales Channel> Sales Orders > Dispatched Tab > Track icon For orders that have been allocated to the carrier, a "Track" button will appear. When clicked, this will open the carriers tracking portal. <insert Screenshot here> |
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| title | Why free stock is not allocating even if there is enough available stock to fulfill the order quantity? |
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Check Load Sales Order file uploaded in iHub if there is multiple DC.
Upload Multiple sales orders with the same SKUs and same DC in 1 file only.
Separate file should be created for Multiple SOs with same SKU but different DC.
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Check the list of accepted currency codes here: |
Reports
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View Stocks and Inventory reports in Power BI Client Login > Business Intelligence Menu> Client Reports >Power BI screen> Inventory Dashboard |
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Client Login > Business Intelligence Menu> Client Reports >Power BI screen> History Report |
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| title | How to Generate/Export excel file from Power BI? |
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To export data to Excel from Power BI Dashboard Reports:
On the Upper right of each Report on dashboard, Click three dots (More Options) > Choose “Export Data”
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These FAQs refer specifically to the User Interface for the Client Portal, accessed by logging on to SEKO360 as a client user.
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