1.PRE-SALES: Guides & SOP’s
Miro account required for all links
Return Rates
Do not edit this documentPre-Sales Guide
Marketing & Sales Product Packs & Information
2.ONBOARDING: Required Documentation
All documents to be uploaded to Salesforce.
Contracts (MSA, LOI’s, T&C’s)
Regional contracts
US based clients
United Kingdom
pending from Iona and Gio
Australia
located in the share drive
Copy of Rate Card - without this, no returns can be created
Once all contracts are mutually signed and uploaded to Salesforce, create a task in Salesforce to ‘Set up Returns Account’ and assigned to Jackie Choumasto the local on boarding team
‘returns’ needs to be in the opportunity name
contacts nominated by the account managers and listed as ‘contact roles’ in the awarded opportunity
Each contact needs to have the SEKO Advisories box checked
3.GO-LIVE: Once client has signed, we need to supply
On boarding process
This is also linked from the onboarding formCustomer Service
Create a Customer Service ticket for operational queries e.g. lost parcels, deliveries, pick upsOmniSupport
Create support tickets for IT related queries e.g. integration, tracking not working, system issueIntegration requirements Integrating with SEKO eCommerce Returns
https://seko.atlassian.net/wiki/spaces/RSC
User Guides and Documentation on OmniReturns and OmniRPSIntended “Go-Live” Date
Send New Client email to Returns Hubs. This is done by the local onboarding team
4. POST GO-LIVE
Check tracking is working
All the information needed internally for returns is documented in the Returns Map in Miro. You must request a license via Seko Helpdesk (no costs associated with view access so everyone can have one)
Power of Attorney form for Seko to act as the shipper