Page Comparison

SEKO have a dedicated returns tracking portal https://track.omnirps.com/ designed to track returns from the consumer back to a Seko hub or directly back to the retailerthroughout the cross border returns journey. This tracking portal can be supplied to customers for them to track their return however, it is also useful for customer service and operations team to track individual returns.

OmniParcel also has a tracking portal which can be used to track the first mile shipping. Once the return is delivered to the first mile tracking destination, there will be no further events shown in the OmniParcel tracking portal. This may be useful to use for domestic returns.

At the top of the tracking portal is a timeline of the 7 status' a return may commonly have.

...

1. Return Created
   A return label has been created by Seko either via the OmniReturns Portal or via API

2. Return In Transit
   Seko has been notified from the first mile carrier that the package has been collected

3. Transferred to Sorting Facility
   Seko has been notified from the first mile carrier that the package has been delivered to the warehousefirst mile destination.
   If your returns are not processed via OmniRPS, your tracking will end here and the below status' are not relevant.
   Returns processed via OmniRPS - This does not mean Seko has the package in our possession yet. This tracking event is from the carrier to say they’ve marked the parcel as delivered to our returns hub.

4. Depot Scan
   A receipt scan to confirm the package has been delivered to received by the Seko hub and is now in Seko’s possession.

5. Return Processed
   The Return package has been processed in OmniRPS been opened, items inside the package have been confirmed. Items are then consolidated together for export.

6. Return Exported
   The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your chosen location

7. Return Delivered Back To Retailer
   The returns have been delivered back to your chosen location.

8. Return Rejected
   If there is an issue with the return during processing, it can be rejected by the hubs

...