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Return Created
A return label has been created by Seko either via the OmniReturns Portal or via APIReturn In Transit
Seko has been notified from the first mile carrier that the package has been collectedTransferred to Sorting Facility
Seko has been notified from the first mile carrier that the package has been delivered to the warehousefirst mile destination.
If your returns are not processed via OmniRPS, your tracking will end here and the below status' are not relevant.
Returns processed via OmniRPS - This does not mean Seko has the package in our possession yet. This tracking event is from the carrier to say they’ve marked the parcel as delivered to our returns hub.Depot Scan
A receipt scan to confirm the package has been delivered to received by the Seko hub and is now in Seko’s possession.Return Processed
The Return package has been opened, items inside the package have been confirmed. Items are then consolidated together for export.Return Exported
The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your chosen locationReturn Delivered Back To Retailer
The returns have been delivered back to your chosen location.Return Rejected
If there is an issue with the return during processing, it can be rejected by the hubs
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