Versions Compared

Old Version 2

changes.mady.by.user Shanley Compton (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Shanley Compton (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

  1. Go to Case Creation > Bulk Upload

  2. Click Download Sample file format

  3. Update file with Case information - Consignment number must exist in OmniParcel

    1. If you would like to automatically send the Duties Due email to customer, column “SendPayEmail” must have value “Y”

  4. In OmniCardPay > Case Creation > Bulk Upload

  5. Click upload file and select file

  6. Click Import

  7. Confirm success message is shown. If any issues, contact OmniSupport

  8. If Duties Due email has been sent to Customers, status will be sent to CustomersCustomer Pending. If not sent, status will be Created

  9. Customers can either:

    1. Pay the fees

      1. Case Status update to PAID

      2. OmniParcel is notified via webhook

      3. Package is released and will be delivered to the customer

    2. Reject the fees

      1. Case Status update to REJECTED

      2. OmniParcel is notified via webhook

      3. Order is returned to sender