Cases can be created three ways
Case Status:
Created
Draft
this invoice has not been sent to the receiver and is sitting in the system waiting to be sent out.Case is created but payment email is not sent yet.
For Bulk upload there is a field for sendmail=(Y/N) in CSV. If the value is Y then the status will be Pending, if the value is N then the status is CREATED.Draft
The case has not been created, no email has been to the receiver.
If case is created via OmniParcel Case Creation API, there is no email address and as such cannot be created with Created statusPending
The payment request has been sent, receiver has not yet submitted payment or rejected the fees. Case creation date has also not been exceeded.Failure
Payment was declined; contact the receiver to advise them of this.Paid
Invoice has been paid. An automatic email will be sent to Seko CS team via Zendesk, to the broker in NZ to the Receipt Email addresses (Retailer Settings) and to the end customer as soon as the receiver pays (additional email can be added to the distribution list upon request with IT on support@omniparcel. com).Rejected
Customer has Rejects Rejected the case and does not wish to pay the fees. The order will be Returned to Sender.Aged
This Case has exceed the Aged Timeframe as set in the Retailer Settings.Deleted
This payment request has been deleted by a user.
Settings
Retailer Settings
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Field Name
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Mandatory
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Definition
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SiteId
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Y
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OmniParcel Retailer Id
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Retailer Name
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Y
...
Retailer name
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WMS Type
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Y
...
No WMS or Seko360 WMS
If Seko360 WMS - API key is required
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Processing Fees
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Y
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Processing fee for each case.
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Country-Currency:
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Y
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Select country where package will be processed
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Process Charge:
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Y
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Enter processing fee
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Aged Parcel Time
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Y
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Timeframe in days where customer must pay costs or case status will be updated to AGED
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Retailer Email
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Y
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Retailer email address to send duties due email from
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Retailer Contact URL
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Y
...