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Problem

Warning

Entries are not filed within CBP ACE App

Tip

Solution

Please see below options for filing cargo release entry

  1. Verify if T86 file is send to Descartes. For this, go to

    1. Open your MAWB file in

    Nova, verify whether
    1. Nov.

    2. Verify if you see

    Submitted
    1. “Submitted” status for all HAWBS. If not, please click on Send T86

    File
    NOVA -Shipment -CustomsImage Removed
    1. .

    2. Once submitted, send a AMS Query after 2-3 minutes (i.e. FSQ/02). You should have a “Entry Filed” message, if file was submitted successfully.

      Image Added

  2. If submitted, please login in to Descartes System. Try to manually process the file and see erroraction accordingly.

    1. If the you seen an error is “Total Value should be greater than Zero”, you have either send a file where the total value is more than exceeds $800. Descartes System do not allow an entry with total value exceeding $800. You have to file a formal entry. Nova does not support formal entries.

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