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From here your customers can navigate our entire suite of customer support tools such as the;
cC. How to use the Omni Customer Service Portal
dD. Retailer Support Center(Returns)
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A. Customer Service Center
The service center has multiple tools to help answer any of your clients questions such as FAQ pages, troubleshooting quides and access to our Zendesk customer service ticketing portal.
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b. Receiving Tracking Numbers https://omnianza.zendesk.com/hc/en-au/articles/6030844628879-How-do-I-receive-my-tracking-number-
c. Returns Tracking https://omnianza.zendesk.com/hc/en-au/articles/6031402588431-How-do-I-track-a-return-
d. Duty & Tax Questions https://omnianza.zendesk.com/hc/en-au/sections/6931224147983-Duties-Taxes
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B. Zendesk Ticketing Portal
https://omnianza.zendesk.com/hc/en-au/requests/new
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For more information on submitting tickets and requesting support clients can use this link How to use the Omni Customer Service Portal from the Welcome To SEKO Homepage for a step-by-step guide. |
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C. OmniSupport IT Helpdesk
https://seko.atlassian.net/servicedesk/customer/portal/31/group/95
For IT and Technical assistance related to one of the various Omni Systems clients can use the link above to lodge tickets and receive support.
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D. Retailer Support Center(Returns)
Clients looking for support specifically related to OmniReturns and/or OmniRPS can use the following link https://seko.atlassian.net/wiki/spaces/RSC/overview for access to a multitude of helpful guides, links and FAQ’s.
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