Return Tracking Status'
Each Tracking Status update will have a timestamp. The timestamp in SEKO have a dedicated returns tracking portal https://track.omnirps.com/ displays in the local time zone where the Tracking Status occurred.
The time stamp will display in UTC time zone in OmniRPS Tracking & History report unless the timezone converter is used. designed to track returns throughout the cross border returns journey. This tracking portal can be supplied to customers for them to track their return however, it is also useful for customer service and operations team to track individual returns.
OmniParcel also has a tracking portal which can be used to track the first mile shipping. Once the return is delivered to the first mile tracking destination, there will be no further events shown in the OmniParcel tracking portal. This may be useful to use for domestic returns.
At the top of the tracking portal is a timeline of the 7 status' a return may commonly have.
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Return Tracking Status'
Return Created
A return label has been created by Seko either via the OmniReturns Portal or via APIReturn In Transit
Seko
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has been notified from the
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first mile carrier that the package has been
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collected
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Transferred to
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Sorting Facility
Seko
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has been notified from the
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first mile carrier that the package has been delivered to the
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first mile destination.
If your returns are not processed via OmniRPS, your tracking will end here and the below status'
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are not
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relevant.
Returns processed via OmniRPS - This does not mean Seko has the package in our possession yet. This tracking event is from the carrier to say they’ve marked the parcel as delivered to our returns hub.Depot Scan
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A receipt scan to confirm the package has been
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received by the Seko hub and is in Seko’s possession.
Return Processed
The Return
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package has been opened, items inside the package have been confirmed. Items are then consolidated together for export.
Return Exported
The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your
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chosen location
Return Delivered Back To Retailer
The returns have been delivered back to your
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chosen location.
Return Rejected
If there is an issue with the return during processing, it can be rejected by the hubs
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Each Tracking Status update will have a timestamp. The timestamp in https://track.omnirps.com/ displays in the local time zone where the Tracking Status occurred.
The time stamp will display in UTC time zone in OmniRPS Tracking & History report unless the timezone converter is used.
How to track a specific return
Copy and paste the return consignment number into https://track.omnirps.com/ The tracking page of the consignment will be presented and will show 2 links:
First mile returns label tracking.
Export consolidated connote/ tracking number.
Exported Return connote
Click on the ‘Return Exported’ tracking number. You will be presented with the tracking page of the consolidated returns shipment.
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Click on the ‘Show Detailed’ to see the number of boxes (parcels) in this shipment.
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How to View all items within a Consolidated Shipment
From the above, you now know the number or parcels (boxes) being exported. Now you may wish to know more detail i.e. exactly which items are being exported:
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In the OmniRPS > Tracking and History, choose your required date rage and click Search.
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Export the data. The consolidated connote number will be in column AS.
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Please see instructions here