OS&D
An overage is when you physically receive more that what is stated in the ASN. A shortage is when you physically receive less than what is stated in the ASN.
Step 1: Note OS&D
While receiving the shipment, a warehouse operator will note any over, short, or damaged material.
In the event of damaged material, the warehouse operator will capture a photograph, complete the receiving process and transfer all material to the appropriate putaway location.
The damaged material will be transferred to the designated OS&D area awaiting further client instructions.
In the event of an overage, the material will be set aside, and a SEKO customer service representative will be notified.
In the event of a shortage a SEKO customer reservice representative will be notified.
Step 2: Notify Client
A SEKO customer service representative will take any noted over, short, or damaged material and notify the client.
In the event of over, short, and damaged material, the client will be notified by a SEKO customer service representative.
The client will give the SEKO facility further instructions on handling the unforeseen event.
The client may return the shipment to the vendor.
The client may approve the overage to be moved to active inventory
The client may approve the damaged material to be scrapped or shipped elsewhere.
