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Hi, welcome to the SEKO OmniParcel FAQ.

General questions

 What is my account number?

You can find your account number at the bottom right corner of your OmniParcel page after successful login.

General-3.1

 What is my Site Name?

Site Name is your account Name. You would require to tell support person your site name at the time of support call or support email. Normally you can find your site name next to your username in the bottom left corner of your OmniParcel Page after successful login.

General-3.2

 Can I check the tracking report of my multiple accounts?

Yes, you can check your tracking report of all your OmniParcel accounts together. Just need to make sure all your accounts are grouped together. If you are not getting your account in this group, please contact our helpdesk.

 Can I define my fix stock sizes?

Yes, you can. Please refer to the stock size management page https://helpdesk.omniparcel.com/knowledge-base/stock-size-management/

 Can I upload my address book to save in OmniParcel database?

Yes, you can. Please check address book management page for more information : https://helpdesk.omniparcel.com/knowledge-base/address-book-management/

 Can I configure the email template of returns consignment?

Yes, you can. Please check Returns Email Template management screen at https://helpdesk.omniparcel.com/knowledge-base/return-email-template/

 Can I add my regularly used commodities details?

Yes, you can. Please check commodities management page for more details.
https://helpdesk.omniparcel.com/knowledge-base/commodities/

 Can I do custom mapping of my order file?

Yes, you can please check custom mapping management page at https://helpdesk.omniparcel.com/knowledge-base/customs-mapping/

 How can I stop my parcels at Origin if its above certain value?

To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To know more about block consignment please check at https://helpdesk.omniparcel.com/knowledge-base/block-consignment/

 How can I change incorrect address after consignment creation?

It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before manifest process, then please delete the consignment from reprint and manifest screen and create the new one. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcel.

 Can I have demo test account login details please?

Please contact your account manager to request staging environment account for testing.

 Do I need to whitelist my Ips?

No, you don’t need to whitelist your IP, but in case if your IP is blocked then please contact support@omniparcel.com

 How can I change my default time zone for all reporting?

Please go to your profile settings to change the timezone. You can on your login name on top right corner.

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