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Support ticket questionnaire:

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Questionnaire (to be included in your support request)

Response

Brief description of the issue including timestamp (and time zone) of the issue:

 

Is it happening to all orders (Y/N):

 

If not all orders, how often does it happen/how many parcels is it happening to (i.e., intermittent a couple of times per month, all orders from AU to NZ, all orders today, etc):

 

Consignment details (consignment number, sender details, recipient details - even if the shipment creation wasn't completed):

 

Full API request, Response and API key (attach or copy/paste):

 

Error message:

 

If you have a list of impacted consignments, please attach (respond 'yes' if attached):

 

Platform which returned the error message (direct from OmniParcel; /OmniReturns/ through integration partner, etc):

 

OmniParcel account number/account name (this is for OmniParcel related issues only):

 

Best contact number if we need to organise a call with you regarding your request:

 

Other relevant information:

 

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