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1.PRE-SALES: Guides & SOP’s

  1. Rate Tools

  2. Marketing & Product Materials

  3. Ideal Customer Profiles

  4. Pre-Sales Guide

  5. Product Packs & Information

  6. SEKO eCommerce Onboarding Workflow

2.ONBOARDING: Required Documentation

  1. Contracts(MSA,LOI’s,T&C’s)

  2. US Credit Applications

  3. Known Shipper Status Check

  4. Payment & ACH Instructions

  5. Client Onboarding Form

  6. Mutual NDA(MNDA)

  7. Copy of Rate Card & Signed MSA SEKO eCommerce Onboarding WorkFlow & SOP

3.GO-LIVE: Once client has signed, we need to supply

  1. CX Links

  2. Omni Help Desk

  3. Integration Requirements

  4. Link to Retailer Support Center

  5. Intended “Go-Live” Date

4. HYPERCARE

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