Cases can be created three ways
Bulk Upload via Excel file
OmniParcel Case Creation API
Case Status:
Created
Draft
this invoice has not been sent to the receiver and is sitting in the system waiting to be sent out.Pending
The payment request has been sent, receiver has not yet submitted payment.Failure
Payment was declined; contact the receiver to advise them of this.Paid
Invoice has been paid. An automatic email will be sent to Seko CS team via Zendesk, to the broker in NZ and to the end customer as soon as the receiver pays (additional email can be added to the distribution list upon request with IT on support@omniparcel.com).Rejected
Customer has Rejects the case and does not wish to pay the fees. The order will be Returned to Sender.Aged
This Case has exceed the Aged Timeframe as set in the Retailer SettingsDeleted
This payment request has been deleted by a user.
Settings
Retailer Settings
Field Name | Mandatory | Definition |
|---|---|---|
SiteId | Y | OmniParcel Retailer Id |
Retailer Name | Y | Retailer name |
WMS Type | Y | No WMS or Seko360 WMS If Seko360 WMS - API key is required |
Processing Fees | Y | Processing fee for each case. |
Country-Currency: | Y | Select country where package will be processed |
Process Charge: | Y | Enter processing fee |
Aged Parcel Time | Y | Timeframe in days where customer must pay costs or case status will be updated to AGED |
Retailer Email | Y | Retailer email address to send duties due email from |
Retailer Contact URL | Y | Contact page URL for retailer to direct customers to |
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