Set up Shopify integration - RPS

Add Shopify integration

To open the integration page, click on main menu tab Administration >Third party Integration

If the retailer role logged in, then they do not have to select any retailer and the page will be redirected to their settings only. The user can see the integration list. At the bottom of the page, there is a list of possible integration images. By clicking on that image user will be redirected to the related integration add/update page.

For shopify integration, the user should click on the image with the label "Shopify OmniRPS Private App". If integration is already added, then click on "Update" button to view or update "Shopify OmniRPS Private App" integration from integration list grid.

On "Shopify OmniRPS Private App" integration page, the user should provide the following parameters

• Integration Name

• Return Action (i.e. At the Time of Return Creation Process, At the Time of Return Management Process, At the Time of First Scan)

• Comma-separated Shopify store domain

You must set up the advance settings for shopify integration by clicking on "ADVANCED SETTINGS"

On Advance Settings page, the user can manage:

• Add/Update Shopify Private App integration

• Set Product Exclusion tags.

• Select return reasons from return reason list, which can be used to set up the return rules.

• Set return rules to automate issuing refund, credit note or no action

• View Shopify refund and credit note logs

Product Exclusion Tags

This must be set up before you add the Shopify store as the exclusion tags are excluded when orders are imported to our database.

Click on "Product Exclusion Tags" button on Shopify Private App Integrations listing to add exclusion tags

Add tags seperated by a comma (e.g. “outlet,sale,discount-20”) and submit the form.

Any products with these tags will show as non-returnable in the customer portal

Return Reasons

By clicking on "Return Reasons" button on Shopify Private App Integrations listing, the user will be redirected to the Default Return Reason list.

Below are the default Return Reasons. One can select and submit the return reasons from default return reason list. Those selected return reasons will be used to create rules related to reason field.   

Returns Rules

To set up automated return rules, please see documentation Shopify Return Rules