QBR's are to be scheduled every quarter for the previous quarter's SLA review. QBR's are imperative to gain insight into Seko's performance and client perception of service and value. QBR’s are also a critical time to strategically review wallet share opportunities. Seko has partnered with a technology solution Clientshare whose platform supports gathering client feedback and provides analytics to Seko stakeholders

The Client Solutions Group supports the preparation of the QBR content for clients meeting the requirement of $300k GP threshold. Examples of the content reviewed in QBR’s including KPI data, market updates and continuous improvement objectives are included below.

To book in QBR content preparation please complete the QBR form linked here. Andrea.Ficco@sekologistics.com and Ed.Bessner@sekologistics.com are the main points of contact should you have any further questions.

KPI and SLA measurement

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Market Updates & Strategic Growth Content Samples