Global Procedures (SOPs)
- Jacquelene.Manfredini
- Corinne Leclercq
- Akhil Nair (Unlicensed)
- Gina.Fabrizio
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Global Metrics
Name | Definition | Region |
|---|---|---|
List of KPIs and Targets for Operational & Billing Excellence | Global | |
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File Registration
Name | Definition | Region |
|---|---|---|
Requirements on how to register shipments and consols, data requirements, process documents, operations requirements, etc. | Global | |
Requirements on how to register International Parcel | Global | |
Requirements on how to register Contract Logistics files | Global | |
Requirements on how to register bookings within the CargoWise Booking Module | Global | |
Requirements on how to register one off quotes within the CargoWise One Off Quote Module | Global | |
Requirements on how to properly register buyers consol shipments and issuing a master lead operational billing file | Global |
File Costing & Billing
Name | Definition | Region |
|---|---|---|
Financial requirements for billing, usage of job status, profit & loss reason codes, revenue recognition, etc | Global | |
Guide on intercompany invoicing policy, claims process, and business rules | Global | |
Required process for auto rating client revenue and roles & responsibility for the Global Shared Service Center (GSSC) | Global | |
Required process for roles and responsibility when accruing cost for CASS airlines | USA | |
Guide on how to set up special batch and periodic invoicing within a client organization | Global | |
Guide on how to utilize foreign currency exchange rates and posting | Global | |
List of new global charge codes and commission percentage applicable for USA Commissions | USA | |
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INTL Agent Operating Procedures
Name | Definition | Region |
|---|---|---|
Guide on how to identify exclusive agents, non exclusive, etc | Global |
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Compliance Related SOP’s
Name | Definition | Region |
|---|---|---|
Required only for cargo destined to US for Ocean | Global | |
Required only for cargo destined to US for Ocean. Requirements on how to register ISF through CargoWise | Global | |
Required only for cargo destined to US for Ocean. SEKO Branded ISF template and ISF Requirements | Global | |
Centralized repository for all US. Ocean Compliance related documentation (Relevant only for Cargo destined to USA via Ocean) | Global | |
Listing of sanctioned countries where SEKO Is NOT allowed to ship cargo (Available Via Compliance SharePoint) | Global | |
Required only for cargo destined to Japan for Ocean | Global | |
Required only for cargo destined or via European port for Ocean Freight | Global |
Additional International Systems
Name | Definition  | Region | Relevant Links |
|---|---|---|---|
Magaya | External platform for SEKO air and ocean rate contracts for pricing and FMC filing | Global | |
Magaya | Magaya hosted training videos on using the portal | Global | |
WebCargo | External platform for Airline Quotes & Bookings - Link to the platform. For training and access contact your local Regional Ops Excellence support. | Global | |
TradeTech | External platform used for Filing of HBL AMS (Shipments to/From USA) | Global |
Organizations/Master Data Management
Name | Definition  | Region |
|---|---|---|
Link to portal to create or update new organizations (MDM Team) | Global | |
Required definitions for the different roles and responsibilities that organizations have within a job, best practices on organization setup to auto default data into files. | Global |
Operational Related SOPs
Name | Definition  | Region |
|---|---|---|
A guide on how create electronic shipping instructions. | Global | |
A guide on how to create an electronic booking request for ocean carriers. | Global | |
A guide on how change and update electronic booking and shipping instructions for ocean carriers. | Global |
Ocean Product (SKCL) Support
Name | Definition | Region | Â |
|---|---|---|---|
Internal operating procedures under SKCL | Global | Â | |
Requirements on releasing SEKO Ocean House Bills of Ladings in CargoWise | Global | Â | |
Procedure on FMC filing for Tariff Rate Item (TRI) via Magaya | Global | Â | |
A guide on how our approved agents can work with the GSSC (Global Shared Service Center) Team in Vietnam to have SKCL HBLs issued. | Global | Â | |
Requirements in CargoWise to issue HBL and MBL when using SKCL | Global | Â |