Retailer Settings
- Shanley Compton (Unlicensed)
The details in the ‘Update Retailer Info’ section are set during the SEKO onboarding stage. Please use
caution when changing any of the settings in this section and contact support: support@omniparcel.com
if you have any concerns.
We strongly recommend creating a test return after any changes are made to the Retailer Settings.
General Info
Setting Definitions
Section | Field | Mandatory | Description |
| Logo | Y | Company logo displayed in Returns portal header |
| Retailer Background Image | Y | Image used as the background in the Returns portal |
| Submit Button Color | Y | Background colour of arrow and submit button in the Returns portal |
| Text Color | T | Colour of text and arrow in the button |
| No. of days allowed to return Product | Y | Number of days after the order creation date a customer has to create a return. Use 0 if there is no restriction |
| Name | Y | Retailer Name which will appear in communication to customers |
| Y | Retailer email address | |
Portal features | Custom Product Description | Y | Option for retailer to define a list of product descriptions e.g. clothes, electronics for the customer to select from |
Portal features | Default Custom Product Description Textbox |
|
|
Portal features | Package dimensions | Y | If enabled, the customer must enter the dimensions of the package (l,w,h and weight) |
Portal features | RT Number | Y | Show RT instead of order number (Ozsale use this) |
Portal features | Max Allowed Order number Length | Y | Character limit on manual entry order number |
Portal features | Custom Order Placeholder Enable | Y | Option to customise the placeholder text in the order number field on the first page of the Returns Portal  |
Portal features | Custom Email Placeholder Enable | Y | Option to customise the placeholder text in the email field on the first page of the Returns Portal 
|
Portal features | ProductType field placeholder text | Y | For Order Method Returns, you can customise the placeholder text in the Product Type field
|
Portal features | Continue Shopping URL | N | URL click through for the Continue Shopping button on the Return Confirmation page |
Portal features | Proof of Purchase | Y | For Order Method Returns - if enabled, will require customers to upload a photo as proof of purchase |
Portal features
| Returns Policy URL | N | Click through link for Returns Policy text link in Returns Portal |
Portal features | Customer Service Contact URL | N | Click through link for Contact Us text link in Returns Portal
|
Portal features | Voucher Code | Y | Option to hide the voucher code field in the Returns Portal. If disabled, customers cannot use voucher codes (Authorised Returns) |
Returns | Return Reason Default, Custom Reasons | Y | Option to use Seko default return reasons (Default) or define your own (Custom) |
Returns - Return Reason | Photos required | Y | Option per return reason, to require up to three photos to be uploaded per returning item |
Returns - Return Reason | Text for photo requirements | N | Option to customise text shown when requesting customers to upload photos |
Returns - Return Reason | Review required | Y | Option per return reason, to review a return before a return label is created |
Returns - Return Reason | Description required | Y | Option per return reason, to require a free text description from the customer as to why they are returning |
Returns - Return Reason | Admin only | Y | Option per return reason, to hide this return reason from the customer portal. This can only be used when creating a manual return in OmniReturns |
Returns | Reviewer Email Address | N | If Review Required is Yes, this is the email address used to send notifications of returns to be reviewed to |
Returns | Capture Condition | Y | If enabled, this will require to answer if each product is in New or Used condition |
Returns | Customer choose return option | Y | Allows customers to chose Refund or Store Credit |
Returns | Restrict Faulty Item | Y | prevent faulty items being returned via portal |
Returns | Restrict Incorrect Item | Y | prevent incorrect items being returned via portal |
Returns | Free Label For Faulty Item | Y | free return label if faulty return reason is selected |
Exchange | Exchange Allowed | Y | Option to offer Exchanges Yes - Shopify Integration No - no exchange feature Manual - manual exchange offer |
Exchange | Inventory Buffer | N | Option to determine a value of inventory used as buffer to ensure stock is available e.g. if 2, SKU must have 3 to be available for customers |
Exchange - Yes | Receive new order at | Y | Tracking event which when received, will trigger the Exchange order to Shopify |
Exchange - Yes | Shipping of New Item | Y | Option to charge customers for shipping of the Exchange order |
Exchange - Yes | Drop Off Period | Y | Number of days customer has to drop off return package, first scan must be received before this timeframe. This encourages customers to return quickly |
Exchange - Yes | Product exclusion tags | N | Shopify product tags used to exclude product from Exchange offering |
Exchange - Manual | Variant Title | Y | This is the product variant title shown to customer e.g. Size |
Exchange - Manual | Variant Title | Y | List of variants available to exchange returning item for e.g. 8,10,12 |
Exchange - Yes | Add New Variant | N | Option to add additional variant exchange options e.g. Size, Colour, Fit |
| Publish | Y | If Yes, returns portal will be online |
After making any changes, please click “Save and Next” to save your changes.
Country Fees
This is a list of all the countries you offer returns from and where you manage label fees.
If you would like new countries added please contact your Account Manager.
Field Name | Mandatory | Description |
|---|---|---|
Label Charges | Y | Define if labels are free (Retailer Paid) or the customer must pay for it (Customer Paid). If there are multiple carriers for a country, you can charge a different label fee for each carrier |
Label Charges - Choose Return Type | Y | This is who will pay for the return label Customer Paid - Customers will be charged the specified amount. If this option is selected, the below options will appear |
Label Charges - Customer Paid | ||
Label Charges - Commission | Y | Value used in the calculation type |
Label Charges - Calculation Type | Y | How the label fee will be calculated
|
Label Charges - Currency | Y | Currency in which to charge customers for the Return label |
Label Charges - Free Label Store Credit Exchange | Y | Only used when customers can chose their return option. Option to give customers free return labels if the customer choses the return option as Store Credit or Exchange. This will be promoted to the customer to encourage these choices. |
Address Field Names | Y | Option to show the local terminology in the address fields in the returns portal. These values will not usually be seen as the address is pre-populated |