6.8 Printer troubleshooting

Owned by Mette Evjenth
Aug 09, 2023
2 min read

Issues with label quality

If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem.

The problem is usually caused by an option called “Dithering type” not having been set to “None”.
Please note that if you have an older setup, this option may instead be called “Simulation”.

To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left.

Select the Zebra printer and click on “Manage”.

Click on “Printing preferences”.

Now select the tab “Dithering”, select the option “None” under “Dithering type”, click on “Apply” and then click “OK”.

Recommended printer settings:

Dithering: None

Darkness: 15

Label size: 4x6

Labels not printing

  1. Is your printer is connected to your system/connected through network?

  2. Are there any issues with your printer cable?

  3. Make sure printer is not on offline mode.

  4. Make sure there is nothing in the Print Queue.

  5. Make sure you are using the correct OmniParcel login details of your account. Every Omni user have their own printers saved.

  6. Make sure you have selected the correct printer in Omni Print agent settings.

  7. Make sure you have Microsoft framework is installed properly or your windows user has rights to use MS Framework

  8. If you are still facing issues, contact our helpdesk.