Dispatch Rollback

Rollback menu allows the users to rollback a Dispatch from status “Pick Complete '' back to status “To be Picked”.
It will undo all the Picks and automatically put the stock back into its original location and licence plate.
The users can print a “Dispatch Rollback“ document which will detail the pick lines rolled back.

Dispatch Rollback Permission

To enable the Rollback menu the user must have access to the “Dispatch → Rollback → View“ permission.
This is normally assigned to the “Dispatch Admin“ role when assigning permissions to a user.

Note: If no permission please ask our support members for assistance.

Go to Logistics Tab > Dispatch > Rollback.

Rollback Menu will show a full history of rollbacks performed in the DC including the Dispatch and which User performed the rollback and when.

To rollback dispatch, the user must click the “Create New” button.
Scan the Dispatch Barcode of the Dispatch user’s want to roll back.
- The status of the Dispatch must be “Pick Complete”.
- Rollback must be done BEFORE packing.
- Users cannot rollback a dispatch with a pending cancellation.
After user’s scanned the barcode, click the “Next” button to proceed.

After the user clicks the “Next” button, the Rollback screen will display the Dispatch Lines and Picked Lines.
Note: The Dispatch On Hold is default to YES.

If the user’s want to proceed with the rollback the Dispatch, the user must click the “Rollback” button, if not, the user must click the “Back to List” button.
If the user sets the “Dispatch On Hold '' to TRUE, it will automatically put the dispatch on hold after the rollback is performed.
- This will allow users to investigate any stock issues and ensure the dispatch that has just been rolled back does not automatically go into the next wave that is created.
Please note if a line was short shipped during Wave Picking, then the Licence Plate is automatically suspended so other picks are not directed to this licence plate and it can be investigated.
- To Unsuspend the Licence Plate:
  - Logistics → Wave Picking → Suspended Licence Plates
  - Select the Licence Plate.
  - Click the “Unsuspend” button.

To continue with the dispatch rollback, the user must click the “OK” button, if not, the user must click the “Cancel” button.
Once the user confirms the rollback, it will undo all the Picks and put the stock back into its original location and licence plate.

To print the created “Dispatch Rollback” Document, the user must click the “Print” button.
- Please note if the dispatch was fully short shipped there is no document to print as no lines would have been picked so no stock would have been rolled back into stock.

To view the created rollback dispatch, the user must click the “View” button.