Go to the "Sales Channels → SO Cancellations" menu.

Step 1: 

Step 2:

Points to note

• If nothing was picked the cancellation process is complete. But If items were picked then they will need to be put back into stock. Create new return process is not the correct one to put the item back into stock.

• After the dispatch cancellation confirmed and that the scheduler runs...On the menu click on "Logistics->Inventory->Receiving List-> A new ASN will be created that will allow you to receive the items you picked for the cancelled order back into stock. it would have a delivery No and HB ref to read "SS Cancellation - Dispatch (number)

• From this interface, you can cancel a sales order using the sales order number and/or dispatch number.

Non Wave Picking

• Once a Sales Order has a status of "To Dispatch" it cannot be cancelled.

• No matter which status the order is cancelled in, the DC will push the sales order through to Pick Complete status first before the sales order shows as cancelled on SupplyStream. See diagram for the systematic flow.

• If stock has already been picked by the DC, an ASN is created: 'SS Cancellation - Dispatch {dispatch number}'. This will appear on the "Delivery List" Report.

Wave Picking

• Orders cannot be cancelled once they enter wave picking.

Cancellation Reasons