Ways to Contact SEKO360 Support Desk

Contacting Support within the SEKO360 Application

Click the icon in the top right corner with initials
Click "Contact Support".

This will take you to the SEKO360 Support Portal shown below.

Contact Support via the online Support Portal

You can contact SEKO360 Support from your browser. See SEKO360 Support Portal.

Contact Support by Email

Email Seko360.Support@sekologistics.com to raise a request. Enter a relevant subject along with the information you need.

SEKO360 Support Portal

It is possible to access the SEKO360 Support portal using the URL https://seko.atlassian.net/servicedesk/customer/portal/37. This is also shown when clicking “Contact Support” from a SEKO360 Application.

A new tab will open. Click "Request Support".

Fill in the form and click "Send".

Acknowledgement of SEKO360 Support Request

SEKO360 Support has 1st, 2nd and 3rd level support and your query will be dealt with accordingly. You will receive an acknowledgement of the ticket by email as soon as you have submitted it. The email contains a link to the request by which you can log in to the portal to see the progress.

Viewing your SEKO360 Support Request

Logging In

If you do not have a login, you will be prompted to create one.

Sharing a Request

You can also add comments and share the request with other people who may have an interest.