SEKO360 Questions - Finesse 2023
- James Seabrook
Type | Request | SEKO | SEKO Analysis | Customer Comments | SEKO 360 Details |
|---|---|---|---|---|---|
Order management | Orders sync from Shopify location | Yes | Can sync inventory and confirm orders. Need to confirm if orders are pulled regardless of shopify location and sends to WMS. |  |  |
Order management | Only "paid", "authorized", and "partially refunded" orders sync from Shopify to WMS/OMS | Partial | Paid or Partially Refunded available for order sync, or Authorized is available by itself. Cannot sync all three at once. | Â | Â |
Order management | Ability to delay sync from Shopify for set amount of time | Yes | Setting is called Delay Order Pickup for "X" minutes | Can delay sync through apps. | Finesse Shopify app must be set to only release non Hold orders |
Order management | Ability to hold orders in WMS/OMS for set amount of time | No | Cannot place orders on hold once in SEKO360. Would require manual intervention/communication to freeze shipping after picking. | Can you please confirm capabilities? | Requires contacting SEKO to stop the order from proceeding |
Order management | Ability to re-sync order edits/updates from Shopify (i.e., multiple syncing) to WMS/OMS | No | Once created inSEKO360 unable to edit via system updates. Requires manual intervention prior to shiping - cannot edit order lines ever. | Can you please confirm capabilities? | Requires contacting SEKO to amend the order |
Order management | Ability for FINESSE to manually approve orders on WMS/OMS | No | All orders in SEKO360 are made available to pick. | Can you please confirm capabilities? | Â |
Order management | Ability for FINESSE to edit orders on WMS/OMS | No | Any edits must be completed by SEKO Ops and only available prior to shipping. | Can you please confirm capabilities? | Requires contacting SEKO to edit the order |
Order management | Ability for FINESSE to cancel orders on WMS/OMS | Yes | Only available if order is still in confirmed status. | Â | If order has been released to pick/pick/ship in WMS then must contact SEKO to cancel |
Order management | Ability to re-sync order edits/updates from WMS/OMS to Shopify | No | Â | Can you please confirm capabilities? | Requires contacting SEKO to edit the order |
Order management | Ability to hold orders in WMS/OMS based on Shopify tags | Partial | Cannot hold in WMS, but can hold in Shopify if tagged properly - would need to create rules for the systems. | Can you please confirm capabilities? | Finesse Shopify app must be set to only release non Hold orders |
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Pre-orders | Ability to handle negative on-hand inventory | No | SEKO360 does not manage backorders. If order comes through with an orderline there is insufficient inventory for, order will fail to be created. | Can you please confirm capabilities? Will the items in stock be fulfilled? Will the items out of stock fail to be created and a new order will need to be pushed through? | If there are multiple items on an order and 1 is out of stock the entire order will fail |
Pre-orders | Partially fulfill orders for items that are in stock | No | Can only short ship if inventory discrepancy is found at time of picking. | Can you please confirm capabilities? | Short shipment can happen if stock is not available once sales order processing started |
Pre-orders | Fulfill remaining items that are on pre/back order once back in stock, based on order creation date | No | See above, no backorder management. | What is the max number of split shipments? | no maximum as long as new orders are submitted |
Pre-orders | Minimize # of split fulfillments (e.g., set limit to 4 split fulfillments) | No | Once short shipped, order is closed. New order would be needed for remaining balance once inventory levels are sufficient. | Would require customization - time/cost? | Would require a new order to be submitted from Shopify to SEKO |
Pre-orders | Push back multiple tracking numbers for split fulfillments to Shopify (e.g., push to #1234 and #1234-1) | Partial | Master tracking # is provided for multi-carton orders. | Can you please confirm capabilities? Is the tracking number passed back a Seko omniparcel tracking #? Or the actual courier used (e.g., DHL)? | actual courier number |
Pre-orders | Ability to manually approve pre-orders once pre/back orders are in stock | No | Â | Can you please confirm capabilities? | Â |
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Product / inventory management | Product listings sync from Shopify to WMS for one source of truth | No | Order In, Ship Confirmation, Inventory Summary are the only available files. | Â | Â |
Product / inventory management | Product listings sync from WMS to Shopify for one source of truth | No | Â | Â | Â |
Product / inventory management | Ability to bulk upload / edit product information (e.g., dimensions) | Partial | SEKO360 does not store unit dimension. Only weight.Other product information is stored as well. | If you don't store unit dimension, how is the correct packaging chosen? Or the best fit courier? | best fit to courier and or smallest size to hold products securely |
Product / inventory management | Ability to handle item variants (same SKU on Shopify, but multiple sub-UPC and SKUs, given different country of origin) | Partial | SEKO360 can only support 1 UPC code per SKU | It sounds like from our call this could actually be done - can you please confirm? | can be managed via updating product master on SEKO side |
Product / inventory management | Inventory updates in real-time to Shopify as orders are fulfilled or returns are processed | No | Sent once daily, midnight EST | Â | dispatch confirmation will be sent to Shopify and this could be used to deduct from inventory pending midnight sync |
Product / inventory management | Ability to handle UPCs with special characters | Yes | Ariel - please confirm what special characters would be used. | Please see Product Master tab, "UPC" | Â |
Product / inventory management | Measure product dimensions during inbound | No | Any product details must uploaded via product creation template or product update template. DIMs not available (only weight) | Can you please confirm capabilities? | WMS does not store dimensions |
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Order fulfillment / outbound | Ability to rate shop based on set list of couriers for shipping options "Standard" and "Express" from Shopify | Yes | SEKO Rate Shopping is available via SEKO Omni, but SEKO Omni tracking number is passed not carrier tracking number. |  |  |
Order fulfillment / outbound | Measuring of package dimensions during outbound | Partial | UPS does not require dimension so it will not populate, but FedEx and SEKO Omni orders will capture and pass dimensions | Â | Â |
Order fulfillment / outbound | Rate shopping includes surcharges from couriers | No | Any surcharges would be identified post shipping. Rate shopping is against agreed to tariff. | Â | Â |
Order fulfillment / outbound | Ability to set specific couriers to use (vs. rate shop) | Yes | Orders can be submitted with pre-determined UPS or FedEx service levels | Â | Â |
Order fulfillment / outbound | Dynamic packaging selection based on package size | No | Packaging is determined by the warehouse operator | Â | Â |
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Returns processing | Integrates with Loop (label generation, push RMAs to WMS, and inventory received updates back to Loop for credit) | Yes | Â | Â | Â |
Returns processing | Steamer / VAS capabilities? | Yes | Any VAS is completed and tracked outside of SEKO360 | Â | Â |
Returns processing | Ability to bulk upload return ASN info to WMS? | N/A | Pending confirmation of Loop Integration w/ SEKO360 | Not needed, given Loop integration |  |
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SLAs | Outbound fulfillment | N/A | Â | Same day shipping before 1PM PT, otherwise next business day. 99% expected vs. actual and accuracy | Â |
SLAs | Returns processing | N/A | Â | Inbounds scanned day of arrival. Back to inventory within 5 business days. 99% inventory control | Â |
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Support | Dedicated account manager | Yes | Â | Can you please confirm capabilities? | will provided single email to submit CS requests, email to be monitiored/actioned by control tower team |
Support | Single place to file and track claims | Yes | Â | Â | Â |