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Introduction

Demand Chain Management (DCM) focuses on aligning supply processes with customer demand. Unlike Supply Chain Management (SCM), which mainly deals with the flow of goods from suppliers to customers, DCM emphasizes understanding and responding to customer needs and market trends.

SEKO 360 DCM offers a comprehensive solution for managing your supply chain.

Company/Entity Types

These types also determine the login permissions for users associated with these companies:

  • Client - Status view, shipment authorizations (if applicable), manage final destination booking

  • Supplier (Vendor) - Responsible to create and manage bookings using Seko360 vendor portal

  • Origin Agent - Responsible to create and manage shipments from creation until they are ‘confirmed on-board’

  • Destination Agent - Responsible to manage shipments from ‘confirmed on-board’ to final delivery. 

Company Function & Process

Functionality

Company/Entity

Process Options

Additional Detail

Purchase Order Data

Client

Integration via REST API, or FTP

JSON, XML, CSV structures accepted

Our integration hub allows us to map any standard output from the client system without needing custom development by the client or ourselves

We can support incremental messages containing only new/updated/deleted records, or daily open orders reports where we will determine changes made.

We have a number of custom fields at Order and Item level to ensure any critical flags or categories can be captured to support downstream processes and reporting.

QC Approval

Client / Client Nominated Users

In-System

We support flagging products as being QC approved, when this is done this is available in all subsequent reports / processes.

Draft Booking

Vendor or SEKO Origin

In-System or Integration

Any Purchase Orders can be assigned to vendor accounts based on the factory or supplier codes provided in client data.

We can provide vendors with a booking portal, supported by training in multiple languages (guides, videos, on-demand), where they can make bookings and associate their orders to these.

Booking Submission

Vendor or SEKO Origin

In System or Integration

SEKO 360 DCM will validate input by users on-screen, or via API to ensure data quality is sufficient at the point of booking submission.

Pre-Shipment Planning

SEKO Origin

SEKO Internal Integration

Once a booking is submitted, this is communicated directly to our ERP. Our operations teams will then work to confirm shipment details, make carrier bookings, etc. As these processes are completed, data is transferred directly back to SEKO 360 DCM.

Dangerous / Hazardous Cargo

Vendor or SEKO Origin

In System or Integration

If Dangerous / Hazardous Cargo is identified at any point in the process, this is made clear in SEKO 360 DCM throughout all following processes until delivery, and in integration between our internal ERP

Shipment Approval

Client

Manual Approval / Auto-approval / Hybrid

We can enforce that all shipments pass an manual approval process by client users. We also offer options to allow shipments to pass auto-approval based on meeting delivery dates, quantity tolerances, etc. In cases where we receive a pre-approved shipment instruction, then pre-approval can also be set.

Packing Confirmation

Vendor or SEKO Origin

In System or Integration

Vendors can confirm their Shipment Instructions and provide packing confirmation in-system via their logins, or by integration. Should clients have their own packing / labelling portals, data can also be provided by integration.

Shipment Confirmation

SEKO Origin

SEKO Internal Integration

SEKO operations teams will ensure all pre-shipment information is complete, and with our carrier integrations this data and confirmation of departure is communicated directly to SEKO 360 DCM

Confirm On Board

SEKO Origin

Automatic / Exception Based

With the provision of packing data by vendors or integration, and our own carrier integrations, this process is largely automated. In cases where an item is outstanding this is visible to our teams through our pending shipments list, and can be addressed/actioned directly within SEKO 360 DCM.

Document Tracking

Vendor, SEKO Origin, Client

In System, Client Integration, and SEKO Internal Integration

The Vendor portal encourages vendors to provide documents at the point of confirming their Shipment Instruction. This isn’t always available so we additionally have a document upload tool to highlight missing documents to vendors. Our operations team can additionally receive and upload documents to our internal ERP, and these are visible and accessible through SEKO 360 DCM. Our document tracking tool provides client users with a single view of available and outstanding documents for download or intervention. We also support document receipt and transmission over integration.

In Transit Updates

Automated

In System, Email Notifications, Integration

As shipments progress through the lifecycle, or exceptions are raised, these are shown contextually within the system. Based on these events, we can also configure certain email notifications, and can trigger any number of integration messages dependent upon client need and agreed process.

Delivery Planning

Client or SEKO Destination

In System

Client users can request delivery though SEKO 360 DCM, which also offers a calendar based view. In the cases where this is managed as a push-based process, or client / consignees prefer to work with local teams directly, our SEKO Destination agents can update SEKO 360 with planned and actual delivery information

Detention & Demurrage

SEKO

SEKO Internal Integration

Though our links with carriers, and reference data within our ERP, Container Free Time can be made available to clients to support their delivery planning

Reporting

All

In System, Export from SEKO 360 DCM, Scheduled Reports

All grids within the user interface support customisation, and export of data. This allows users to quickly identity shipments in-system without further processing, or exporting for further analysis. As with any supply chain, there may be a need to provide overnight reporting for distribution within the client business, or ingestion to their system, and we have standardised data extract that can be customised and scheduled as needed

Analysis

All

In System

All data processed within SEKO 360, and described above, is available though our analysis environment. This provides clients with summaries of shipment volumes, on time performance, supply chain values, utilisation, etc. This data can be filtered by any shipment or order property to allow client business units to focus on their areas of interest. Detail can be also extracted for any further offline analysis or action.

SEKO360 DCM Process Flow

1. Purchase Order (PO) Creation and Processing

  • Client: Creates and sends POs to SEKO360.

  • SEKO360: Processes and stores POs.

  • iHub Service: Load Purchase Order

2. Vendor Involvement (Supplier)

  • Creates and manages bookings using the SEKO360 vendor portal.

  • Uploads necessary documents.

  • Vendor Booking: Vendors create new bookings or upload existing POs via CSV.

  • Document Upload: Vendors upload necessary documents like packing lists.

  • Booking Confirmation: Vendors confirm their bookings.

3. Shipment Process

  • Origin Agent:

    • Creates and manages shipments from creation until they are "confirmed on-board."

    • Adds shipment details and sends them to the client for approval or automatic approval.

    • Updates missing shipment details.

  • Client:

    • Reviews and approves or rejects shipments.

    • Manages final destination booking.

4. Shipment Confirmation and Delivery

  • Destination Agent:

    • Manages shipments from "confirmed on-board" to final delivery.

  • SEKO360: Confirms shipment and processes a confirmation message.

  • SEKO360: Sends a confirmation message back to the client's system.

Seko360 - DCM_process.png

SEKO360 DCM - Cargowise Integration

1. Vendor Booking and Document Upload

  • Vendor: Creates new bookings or uploads existing POs via CSV.

  • Vendor: Uploads necessary documents.

2. SEKO360 Processing

  • SEKO360: Receives booking and document information.

  • SEKO360: Processes the information and pushes it to Cargowise (Push XUS).

3. Cargowise Integration

  • Cargowise: Receives information from SEKO360.

  • Cargowise: Processes the information and updates its system.

4. Shipment Updates

  • Origin Agent: Updates shipment details in Cargowise.

  • Cargowise: Receives updates and sends them to SEKO360 (Load XUS).

  • SEKO360: Updates its system with the latest shipment information.

5. Container Event Updates

  • Cargowise: Tracks and updates container events.

  • Cargowise: Sends container event updates to SEKO360 (Load XUE).

  • SEKO360: Updates its system with the latest container event information.

Seko360 - DCM_CW Integration.png

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