For more information on KPIs review the Empower Branch Management Manual
KPI | Target | Comments |
|---|---|---|
Incomplete Files (Delinquent Billing | <5% | Not in CMP Status past revenue recognition date or in CMP status with open WIPs |
Timely Estimated Revenue & Cost Entry | >97% | Job Open Date plus 2 business days |
Average Days to Bill | 3 Days | Average days from first AR to ETD/ETA |
Average Days to Post Cost | 2 Days | Vendor invoice date to cost post date |
Billing Accuracy | <2% | Number of credit notes issued vs total number of jobs |
Open AR – Average Days to Collect | <10% | Aged balance over 60 days is <10% of Total. Aged outstanding balance by overdue period |
Duty Billing within 7 days of release | <95% | Duty bill date vs release date |
Open WIPs & Accruals | <60 days | Open WIPS and Accruals should not exceed more then 60 days |