Tracking Returns

Return Tracking Status'

Each Tracking Status update will have a timestamp. The timestamp in https://track.omnirps.com/ displays in the local time zone where the Tracking Status occurred.
The time stamp will display in UTC time zone in OmniRPS Tracking & History report unless the timezone converter is used.

1. Return Created
   A return label has been created by Seko either via the OmniReturns Portal or via API

2. Return In Transit
   Seko has been notified from the first mile carrier that the package has been collected

3. Return Delivered to Processing Facility
   Seko has been notified from the first mile carrier that the package has been delivered to the warehouse.
   If your returns are not processed via OmniRPS, your tracking will end here and the below status' are not relevant.
   Returns processed via OmniRPS - This does not mean Seko has the package in our possession yet.

4. Depot Scan
   A receipt scan to confirm the package has been delivered to the Seko hub and is now in Seko’s possession.

5. Return Processed
   The Return has been processed in OmniRPS

6. Return Exported
   The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your chosen location

7. Return Delivered Back To Retailer
   The returns have been delivered back to your chosen location

 Copy and paste the return consignment number into  https://track.omnirps.com/ The tracking page of the consignment will be presented and will show 2 links:

1. First mile returns label tracking.

2. Export consolidated connote/ tracking number.

Exported Return connote

• Click on the ‘Return Exported’ tracking number. You will be presented with the tracking page of the consolidated returns shipment.

• Click on the ‘Show Detailed’ to see the number of boxes (parcels) in this shipment.

How to View all items within a Consolidated Shipment

Please see instructions here