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  1. Customer creates a Return via the SEKO OmniReturns portal or API

  2. A Return shipping label is generated and emailed to the customer

  3. Customer attaches Return label to their package of returning items and drops to a post box

  4. Return package is delivered to one of our global SEKO hubs

  5. The Return is processed via OmniRPS

  6. Returns are consolidated and sent back to your warehouse as required

Please see an example flow of how a return is created via our OmniReturns Portal

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