Tracking Returns

Return Tracking Status'

Each Tracking Status update will have a timestamp. The timestamp in https://track.omnirps.com/ displays in the local time zone where the Tracking Status occurred.
The time stamp will display in UTC time zone in OmniRPS Tracking & History report unless the timezone converter is used.

1. Return Created
   A return label has been created by Seko either via the OmniReturns Portal or via API

2. Return In Transit
   Seko is updated from the carrier when it has been scanned

3. Return Delivered to Processing Facility
   Seko is updated from the carrier when it has been delivered to the warehouse. This does not mean Seko has the returns in our possession yet.
   If your returns are not processed via OmniRPS, the below status' will not be relevant to you.

4. Depot Scan
   Return has been delivered to the Seko hub

5. Return Processed
   The Return has been processed in OmniRPS as a Seko hub

6. Return Exported
   The returns have been consolidated, assigned a consolidated connote and have been exported out of OmniRPS to be delivered back to your warehouse

7. Return Delivered Back To Retailer
   The returns have been delivered back to your warehouse

 Copy and paste the return consignment number into  https://track.omnirps.com/ The tracking page of the consignment will be presented and will show 2 links:

1. First mile returns label tracking.

2. Export consolidated connote/ tracking number.

Exported Return connote

• Click on the ‘Return Exported’ tracking number. You will be presented with the tracking page of the consolidated returns shipment.

• Click on the ‘Show Detailed’ to see the number of boxes (parcels) in this shipment.