SEKO IT Help Center

Welcome to the SEKO IT Help Center

SEKO LOGISTICS SERVICE DESK ACCESS

For Access Requests. Issue Submissions and IT issues please click here to access our SEKO Service Desk Portal. .

Featured portals

  1. CargoWise INTL Ops Support

    Raise a request here for CargoWise Operations Support, training, reporting, features, inquiries, etc

  2. SEKO Omni IT Support

    Welcome! You can raise a request for SEKO Omni IT Support using the options provided.

  3. CW1 Organization Requests

    Use this form to create a request for a new organization in CW1, or make a change to an existing one.

  4. Global Shared Services Center

    Welcome! You can raise a request for Global Shared Services Center using the options provided. For more information, click on the following link

  5. SEKO360 Support

    Contact Support for SEKO360 WMS, SEKO360 TMS, SEKO360 DCM. Support, training, reporting, feature requests, enquiries, adjustments, new users, new environments etc.

  6. SEKO Tools Service Desk - Please read carefully below before choosing an option

    Using the options provided you can raise a request for issues with SEKO Internal Tools such as Jira and Confluence.

    Please note:

    • For any IT related issues, eg. new SEKO users, Teams, Outlook, SharePoint access etc, contact helpdesk@sekologistics.com.
    • For Product Support please see the Support Desk for available options. https://seko.atlassian.net/servicedesk/customer/portals.
  7. IT Development Request

    Please use this option for any development requests (Integrations, Customized Reports, and New features/functions). Click here to access the user instructions.

  8. REDNA Domestic Support

    Raise an issue here for REDNA Domestic Support, Service Failures, FEDEX and/or UPS credentials & account setup etc.

  9. SEKO US INTL Quote Desk Only

    Request a quote here for internal SEKO offices.

    Note: If you are looking to see a quote which has already been added to the system and you are not a licensed Jira user, you will have to go through the customer portal. That will be a URL something like this:
    https://seko.atlassian.net/servicedesk/customer/portal/33/QUO-nnnn
    where nnnn is the quote number.

    If you have trouble creating a login it may be that there is some issue with your account. In this case please contact Kristyn Rostan or James Seabrook.

Suggested forms

  • INTL Corporate Support in CargoWise INTL Ops Support

    Reporting request, training, general CargoWise job management troubleshooting, etc

  • Quote Request in SEKO US INTL Quote Desk Only
  • Organisation Change Request in CW1 Organization Requests
  • New Organisation Set Up (China) in CW1 Organization Requests

    If your request relates to the creation of a Forwarder or Agent please forward this link to the vendor for completion - Link at the bottom of this form.

Powered by Jira Service Management
{"xsrfToken":"600d1bef55ce70c1ae4ce92a7e806a21a9e1f7f9_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SEKO IT Help Center","sharedPortalName":"SEKO IT Help Center","userInitialAnnouncementHeader":"SEKO LOGISTICS SERVICE DESK ACCESS","userInitialAnnouncementMessageWiki":"<p>For Access Requests. Issue Submissions and IT issues please <a href=\"http://servicedesk.sekologistics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here to access our SEKO Service Desk Portal. </a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SEKO IT Help Center","sharedPortalName":"SEKO IT Help Center","announcementHeader":"SEKO LOGISTICS SERVICE DESK ACCESS","announcementMessage":"For Access Requests. Issue Submissions and IT issues please [click here to access our SEKO Service Desk Portal. |http://servicedesk.sekologistics.com]. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a1616","helpCenterTitleColor":"#fdfbfb","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd134f9d-c167-4ed2-a84a-8909d423a4c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGY2MzQ2Yi1jN2FiLTRmODYtYjMzYS1jNDdiY2JiZmFjZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkMTM0ZjlkLWMxNjctNGVkMi1hODRhLTg5MDlkNDIzYTRjNiI6WyJyZWFkIl19LCJleHAiOjE3MzczOTk4MDMsIm5iZiI6MTczNzM5OTIwM30.aVyFpQ9gXVPKj1twaatmwwcC7OCTi7vnVOyaO8A3-y4&client=04f6346b-c7ab-4f86-b33a-c47bcbbfacef&height=300&mode=fit","bannerMediaApiFileId":"fd134f9d-c167-4ed2-a84a-8909d423a4c6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=seko","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"600d1bef55ce70c1ae4ce92a7e806a21a9e1f7f9_lout","baseUrl":"https://seko.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://seko.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"04f6346b-c7ab-4f86-b33a-c47bcbbfacef","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5e12f9ab6c914270a6ba0f51274c5239","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}