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What is IT Work Order?
IT Work Order is a dedicated section within SEKO IT Help Center that allows you to submit requests for New Features, Integrations Projects, and Report Requests.
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Where can I access it?
Open Seko IT Help Center, and click on IT Work Order
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Type of requests
IT Work Order has three type of requests.
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SEKO Integration Project
Integration projects allows you to push/pull data from a source system to a destination system (e.g. from client ERP system to CargoWise One/Red NA.
Please use this form when you want to connect to a third party application/software.
SEKO New Feature
Use this form to request for a new feature or enhancement to an existing feature within an application/software.
Seko Report Request
Use this form to request new customized reports or enhancements to an existing report (e.g. Add a new field/column to an existing Harmony report)
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Each request contains its corresponding form, which you must fill out with all the necessary information to submit the request. Click on the request name to access the form. |
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Type of fields
All forms contain the following types of fields
Mandatory fields
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All fields containing a red asterisk next to the field name are required. |
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Short text (plain text only)
A single line of plain text for short lengths of text (up to 255 characters).
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Paragraph text (rich text)
Paragraph text fields are used to insert multiple lines of text, such as a description or context.
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Select list (single choice)
Single-select fields allow you to select a single option from a dropdown list to complete the field.
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Radio buttons
This field allows you to select a single option from a list to complete the field.
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Checkboxes
Checkboxes fields allow you to select multiple options for a list to complete the field.
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Date picker
Date fields allow you to provide date by using a calendar or by typing dates into the field.
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Dynamic fields
A dynamic field is a type of field in which the value of one field controls the values that you can choose in another field. In a dynamic field, selecting a value for a parent field determines what value are available in the "child" fields.
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How to fill in the forms and send requests
Refer to the following tutorials to learn how to fill each form and submit a request.
SEKO Integration Project Request Form
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In the following PDF you will find an example of a completed form to request a SEKO Integration Project. Click on it to download. |
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SEKO Report Request Form
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In the following PDF you will find an example of a completed form to request a SEKO Report Request. Click on it to download. |
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SEKO New Feature Form
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Notifications
Refer to the section Activity, at the end of the form, to monitor the activity and comments related to your request.
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