SEKO IT Development Request - User Instructions

What is IT Development Request?

IT Development Request is a dedicated section within SEKO IT Help Center that allows you to submit requests for New Features, Integrations Projects, and Report Requests.

Where can I access it?

Open Seko IT Help Center, and click on IT Development Request

Type of requests

IT Development Request has three type of requests.

SEKO Integration Project

Integration projects allows you to push/pull data from a source system to a destination system (e.g. from client ERP system to CargoWise One for International and RedNA for Domestic.

Please use this form when you want to connect to a third party application/software via API, EDI or other data interchange connection.

SEKO New Feature

Use this form to request for a new feature or enhancement to an existing feature within an application/software.

Seko Report Request

Use this form to request new customized reports or enhancements to an existing report (e.g. Add a new field/column to an existing Harmony report)

Each request contains its corresponding form, which you must fill out with all the necessary information to submit the request. Click on the request name to access the form.

Type of fields

All forms contain the following types of fields

Mandatory fields

All fields containing a red asterisk next to the field name are required.

Short text (plain text only)

A single line of plain text for short lengths of text (up to 255 characters).

Paragraph text (rich text)

Paragraph text fields are used to insert multiple lines of text, such as a description or context.

Select list (single choice)

Single-select fields allow you to select a single option from a dropdown list to complete the field.

Radio buttons

This field allows you to select a single option from a list to complete the field.

Checkboxes

Checkboxes fields allow you to select multiple options for a list to complete the field.

Date picker

Date fields allow you to provide date by using a calendar or by typing dates into the field.

Dynamic fields

A dynamic field is a type of field in which the value of one field controls the values that you can choose in another field. In a dynamic field, selecting a value for a parent field determines what value are available in the "child" fields.

How to fill in the forms and send requests

Refer to the following tutorials to learn how to fill each form and submit a request.

SEKO Integration Project Request Form

In the following PDF you will find an example of a completed form to request a SEKO Integration Project. Click on it to download.

SEKO Report Request Form

SEKO New Feature Form

Notifications

Refer to the section Activity, at the end of the form, to monitor the activity and comments related to your request.

You will also receive an email notification when:

Sending the request
Receiving a comment
The status of the request is updated

General HowTo