Copy of How to submit a work request

HOW TO CREATE SERVICE DESK LOGIN & SUBMIT A REQUEST

• Click the link to find the main portal to create tickets, and create a login:

           https://seko.atlassian.net/servicedesk/customer/portal/19

• Click the 'Login' prompt in the top right of the page.
• Click 'Sign up' and follow the steps to create an account.

• Go to your email, and look for the message from 'SEKO IT Help Center'. Click their link to verify your email account.

• Enter your Display Name and choose a password.

And that's it. You have successfully created your account and can now submit tickets.

*This is an all-in-one portal. You can submit work request, support request, report request, help desk items, equipment request through this portal*

NAVIGATING THE SERVICE DESK PORTAL: HOW TO SUBMIT A REQUEST

• Enter key words to search for 'How-To' documents and articles on the topic

• Alternatively, you can choose the topic you need help with and fill out the corresponding request forms

EXPANDED VIEW:

• Finish filling out the form and submit it.

(Note: This will send the form to the Service Desk and other appropriate parties.)
(Note: This same logic applies for all of the request forms in the Service Desk portal.)

• Below is an example of what your request will look like after submitted. You will receive updates and communicate with the correct people via this portal.

And that's it. You have successfully created and submitted a ticket.

IORAD LINK:
https://www.iorad.com/player/1614668/Making-a-service-desk-login---creating-request