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When we integrate with Shopify initially we will import the last 30 days of orders in to our database, it is a restriction from Shopify that we cannot import any orders beyond this timeframe.
Return Option
This is what Seko refer to as the value customers get in return for the item they are returning. We currently offer:
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Seko OmniReturns has two options for which Return Option is issued, Retailers can either let customers chose the return option, or define automated rules to select what return option the customer gets.
1. Customer chose Return Option
If the retailer would like customers to have choose what Return Option they would like, this will be asked per returning item when the customer creates the return (refer to screenshot below). Refund and Credit Note must be offered however, Exchange can be disabled.
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Image: OmniReturns customer portal - Product Selection page
2.Automation Return Rules
If the retailer would like to automate the return option (whether a customer gets a refund, credit note or no action), rules can be created using the below dimensions or metrics which will then automatically action the chosen return option when the criteria of the rule is met.
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If ‘Return Reason’ EQUAL TO ‘Faulty’ THEN ‘Refund’
If ‘Order Discount Percent’ GREATER THAN ‘50’ THEN ‘Store Credit’
If ‘Order Country’ EQUAL TO ‘Canada’ THEN ‘No Action’
Return
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Trigger
This is when the Return Option will be triggered to Shopify. Only one Return Action can be nominated per OmniRPS account.
We currently offer the below options:
First scan - when we receive a the Return In Transit tracking event from the carrier notifying Seko, the return is in transithas been dropped off by the customer
Processing - when the return is processed via OmniRPOmniRPS
Manual - when the Return Status in OmniRPS is updated on the return to “CLOSED”
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