Shopify - Manual Trigger

You can choose to send the return option (refund/credit note) to Shopify at the time of first carrier scan, warehouse processing or manually. If you would like to issue this manually, for example, once your team has got the items back and personally checked them, please see instructions below

To process the return action manually please follow the steps below:

1. Once you have searched for your selected Date Range and have your list of processed returns on screen, click the box on the left side to select the line you wish to action. Multiple lines can be selected and updated at one time

   1. If your SEKO Solution is configured to allow customers to choose their return option, their selection will be listed under ‘Return Action’.

2. You can filter to all returns yet to be actioned by setting the Return Status filter to “NO RETURN STATUS”

3. To initiate the action, select ‘CLOSED from the ‘Return Status’ drop down.

4. Click ‘Bulk Update’

5. All data can be exported to excel for bulk sorting too

6. If you are using Shopify Rules, once closed, the system will push the return option to Shopify as per the configured rules.

Open

In the screenshot above, the top return ‘Return Status’ has been closed so a credit note will be sent to Shopify. The second line has been marked as ‘Investigate’, this may be a well-known suspect customer. An investigation is in progress. The Return Action can be amended and the Return Status update to CLOSED later, if required.

• You can sort each column by clicking on the column title

• To add a comment to the return for future reference, type into the Comments box and click Enter on your keyboard

• Once updated, the returns successfully updated will show in green (per screenshot above)

• Any returns which did not update will show in red