Welcome to SEKO Omni - Retailer Support Centre

You can find your account number at the bottom right corner of OmniParcel.

The Site Name is your account Name. You are required to tell support your site name to enable us to easily identify your account. Normally you can find your site name next to your username in the bottom left corner of your OmniParcel.

Yes, you can check your tracking report of all your OmniParcel accounts together. Your accounts must be grouped together. If you accounts are not grouped, please contact OmniSupport

Yes you can. Please refer to the stock size management page https://helpdesk.omniparcel.com/knowledge-base/stock-size-management/

Yes you can. Please check address book management page for more information : https://helpdesk.omniparcel.com/knowledge-base/address-book-management/

Yes you can. Please find instructions at https://seko.atlassian.net/wiki/spaces/RSC/pages/2162327965

Yes you can. Please check commodities management page for more details.
https://helpdesk.omniparcel.com/knowledge-base/commodities/

Yes you can, please check custom mapping management page at https://helpdesk.omniparcel.com/knowledge-base/customs-mapping/

To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To know more about block consignment please check at https://helpdesk.omniparcel.com/knowledge-base/block-consignment/

You cannot change the address once the consignment is manifested. If you would like to change the address before it is manifested, please delete the consignment from the reprint and manifest screen and create a new one. If you have already manifested the consignment and the parcel is still in our warehouse, please contact our customer service at customerservice@omnianza.zendesk.com with the details of your OmniParcel account and parcel.

Please contact your account manager to request staging environment account for testing.

No, you don’t need to whitelist your IP, but if your IP is blocked then please contact https://seko.atlassian.net/servicedesk/customer/portal/31/group/95/create/316

Please go to your profile settings in the top right corner, to change the timezone.

There are several ways to track a shipment, you can track individual shipments at https://track.omnirparcel.com.

There are several ways to track a return, you can track individual returns at https://track.omnirps.com/ This can also be access by logging in to https://www.omniparcelreturns.com/admin/, going to Reporting > Reporting > Enter date range or other desired filters > Click Search > Click the consignment number for each return.

To bulk track returns, log in to OmniRPS > Click Tracking & History > Complete desired filters > Click Search. This will show all returns for the selected filters and their Tracking Status.

Yes, we send an automated email when returns are consolidated and exported back to you. This email contains a link to download a packing list of the items in the consolidated return.

If the goods are clearly not from the specified retailer, these items will be put to the side however, if they look like they would have been part of the original order (e.g. customers may create a return declaring 2 items and decide to send back 3), the additional items will be manually added to the return during processing and included in the repatriation